What if a booking results in damages or missed expectations?
The Spacebase family platforms are designed to be a peer-to-peer platform, that just works with professionalism, easy communication, and trust between all participants. Space providers and bookers rely on these benefits each time they use the service. In the rare incident of disputes between users, the same emphasis on professional communication and trust goes a long way towards reaching a quick and adequate resolution.
By booking through the platform, guests agree to cover any damages that they or their invitees cause during the booking.
In case of damage during the rent, our liability insurance applies. You can find further information about this insurance here.
You will have to report any damage, along with relevant documentation, to our team right after the booking. We will then decide how we handle the specific case.
Keep in mind that guests are encouraged to tidy up and be respectful of your space and personal belongings during the booking, but understand that you as a host are responsible for basic upkeep and removal of the trash.