> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.spacebase.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I contact the booker?

**Before the booking is confirmed:**
The best way to connect with guests is through the **messaging tool** on our platform. You can find it on the booking page > scroll down to “Conversation”. Here you can write a message to the booker which they will receive via e-mail right away. When they respond, you will be directly notified from us via mail. 
If there is an **urgent matter**, please contact our **operations team** and they will assist you in connecting with a guest. Write us an e-mail to: service@spacebase.com

**As soon as the booking is confirmed:**
You will receive the direct contact details (tel./mail) of the booker per email as well as on the booking page on Spacebase.