Q: SpaceGuarantee

SpaceGuarantee is a far-reaching, four way protection included in every Spacebase booking. 1. Event Protection Cover In general, our portfolio consists of reliable spaces. A space provider is not allowed to cancel your confirmed booking. If the provider does, we’ll find you a similar or better venue, or we’ll refund you. Our Space Management Team will reach out to the venue in order to solve this matter. 2. Check-In Security If you are not able to check in into your booked space and the provider cannot resolve the issue, we will find you a similar or better space, or we will refund you. Our Support Team is there to help out. 3. Receive-What-You-Booked Guarantee When the space is not as advertised upon arrival - for example when the TV screen is not working as expected and the space provider is not able to fix it immediately - you will have three days to report this case to our Support Team and they will investigate the case. 4. Extras/services Guarantee If you have ordered extras such as catering or a flipchart and they are not offered by the venue, our Support Team is ready to help you as soon as possible. What is SpaceGuarantee? SpaceGuarantee is an extra service included in your booking. It includes protection from provider cancellations, get what you booked guarantee, and other issues like trouble checking in, as well as help from our Support Team whenever guaranteed services are not provided/available. **How does SpaceGua

Q: How to contact a space provider?

**Before your booking or reservation **you can contact the space provider by sending a direct message via the space profile. Just go to the section ‘The host/provider’ and click on ‘Contact now’. During the request setting process you can also add a message for the space provider to your request. Just click on ‘Message to provider’ under step 7 ‘Finalize’. During your pending or confirmed booking or reservation you can communicate with the space provider via the booking platform under the tab ‘Conversation’. Any conversation on the booking platform is also visible to your Support Team. Please be aware that they don’t receive a notification about the message like the space provider does. As soon as the booking is confirmed the space provider’s contact details (name, address, phone number) are available on the booking platform for you

Question 1

SpaceGuarantee

Accepted Answer

SpaceGuarantee is a far-reaching, four way protection included in every Spacebase booking.

1. Event Protection Cover In general, our portfolio consists of reliable spaces. A space provider is not allowed to cancel your confirmed booking. If the provider does, we’ll find you a similar or better venue, or we’ll refund you. Our Space Management Team will reach out to the venue in order to solve this matter.

2. Check-In Security If you are not able to check in into your booked space and the provider cannot resolve the issue, we will find you a similar or better space, or we will refund you. Our Support Team is there to help out.

3. Receive-What-You-Booked Guarantee When the space is not as advertised upon arrival - for example when the TV screen is not working as expected and the space provider is not able to fix it immediately - you will have three days to report this case to our Support Team and they will investigate the case.

4. Extras/services Guarantee If you have ordered extras such as catering or a flipchart and they are not offered by the venue, our Support Team is ready to help you as soon as possible.

What is SpaceGuarantee? SpaceGuarantee is an extra service included in your booking. It includes protection from provider cancellations, get what you booked guarantee, and other issues like trouble checking in, as well as help from our Support Team whenever guaranteed services are not provided/available.

**How does SpaceGua

Question 2

How to contact a space provider?

Accepted Answer

**Before your booking or reservation **you can contact the space provider by sending a direct message via the space profile. Just go to the section ‘The host/provider’ and click on ‘Contact now’.

During the request setting process you can also add a message for the space provider to your request. Just click on ‘Message to provider’ under step 7 ‘Finalize’.

During your pending or confirmed booking or reservation you can communicate with the space provider via the booking platform under the tab ‘Conversation’. Any conversation on the booking platform is also visible to your Support Team. Please be aware that they don’t receive a notification about the message like the space provider does.

As soon as the booking is confirmed the space provider’s contact details (name, address, phone number) are available on the booking platform for you

Question 3

What is the fair commission for Spacebase service?

Accepted Answer

At Spacebase, we believe in a flexible commission that we only charge when we actually create new business for you. Therefore, the earnings that we generate for you are largely incremental to your regular business. Our standard commission is 20% on the whole booking price.

We believe 20% is a fair commission that covers all the activities we do for you as a space. Among other things, those are:

Online marketing to acquire customers for you - which can cost up to EUR 150 per booking and more
The development and improvement of our tech-platform that allows you to accept bookings completely automatic at close to zero effort for you
Payment handling and reconciliation fees of 3%+ of the booking value on average
Discovery of new spaces, preparing and maintaining profiles and suggesting you to potential clients as agency service
Fraud prevention and conflict resolution

We believe that the value creation of a booking should be split across all parties based on their contribution. Since our activities are largely focussed in the first place around demand acquisition and booking processing as a whole, our commission applies to the full hire price including extras. We continuously evaluate third party suppliers also for extra services and are happy to provide you with vetted local partners that can provide competitive service prices considering our comm

Question 4

How can I delete or deactivate a space or a venue?

Accepted Answer

You can now easily unpublish your venue yourself, ensuring they’re only visible when you want them to be – no extra steps required.

How does it work?

Log in: Sign in to your Spacebase account.
Go to your venue overview: click the "Edit" button on the venue or space you want to unpublish.
Unpublish: Once in Edit Mode, locate the "Unpublish" option. Click it, and your venue will immediately be taken offline.

What happens when I unpublish my venue?

**- **Your location will no longer be visible to users browsing Spacebase.

You can republish it anytime by selecting the same option and clicking "Publish".

Why is this feature useful?

You have full control over your location’s visibility.
Perfect for times when you can’t accept bookings, such as during renovations or private events.

**Have more questions? ** Reach out to us at service@spacebase.com.

Question 5

What is the difference between a Venue and a Space?

Accepted Answer

If you want to upload your rooms you need to create a Venue as well as a Space. Please note that you need to add a minimum of one space to get bookings and earn money!

The Venue can be seen as a house with multiple rooms in it, those rooms then being the Spaces. Let's say you are renting out a castle - the Venue would then show an overall impression of the whole castle. The Spaces would then represent the rooms you individually rent out within the whole castle. So you would set up an individual space profile for your ballroom, as well as for your dining room if they can be rented separately. Please note that even if you only have one room to rent out that you still need to create a Venue and a Space profile. In this case, you can add the same information in the Venue profile as in the Space profile.

Question 6

How can I promote my space and boost my ranking?

Accepted Answer

There is a new way to highlight your location and increase visibility on Spacebase: **Appear at the top of our search results list for a search request in your city. **

We offer placement for your location in the first row of our search results, for €590/half-year or €990/full-year.

You'll benefit immediately through maximum visibility and improved findability for customers searching for venues in your city. Get more bookings through targeted exposure and stand out from other space providers.

Any questions? Our team is happy to advise you. Write us an e-mail to spaces@spacebase.com or schedule a phone appointment with one of our experts here.

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