Invoice & Payment

• What is the fair commission for Spacebase service?

  At Spacebase, we believe in a flexible commission that we only charge when we actually create new business for you. Therefore, the earnings that we generate for you are largely incremental to your regular business. Our standard commission is 20% on the whole booking price. We believe 20% is a fair commission that covers all the activities we do for you as a space. Among other things, those areSome readers

• How can I submit my invoice? / Payout process

  We do not process invoices sent to us via mail. Please always upload your invoice on the individual booking page on Spacebase, after the event has taken place. Here you have 2 different options: Manual payout upload (default setting):: Create an invoice and upload it on the booking page (click on red button “upload invoice”). We will review it and pay within 30 days if everything is correct. Automatic payout: If you have activated automatic payouts for your venue you don’t need tFew readers

• What has to be included in my invoice?

  Please note that your invoice to us must contain the following things: Booking number Spacebase invoice address: Spacebase GmbH, Marburger Str. 2, 10789 Berlin OR Scanbox 07522, Ehrenbergstr. 16a, 10245 Berlin Your company address Invoice number Invoice date Date of event / delivery date Your VAT identification number Show VAT in percent + VAT amount + NET amount Your bank details Scope of services (what is this invoice about) Thank you! (these are legal requirements for usFew readers

• What is the payout policy?

  The payment terms differ depending on your selected payout option: Manual payout per booking: You create your invoice and upload it to the booking page after the event. If the invoice is correct, the payment will be transferred 30 days after the start of the event. Automatic payout per booking: The credit note is created 3 days after the booking and you receive a transfer 30 days after the event. Monthly payment for monthly automatic payments: The credit note is created on the 3rdFew readers

Bookings & Pricing

• How do I set prices effectively?

  How to differentiate pricing and set it up correctly: Our clients are largely focused around self-service and making bookings efficiently and fast. Therefore clients expect to be able to customize a booking by themselves and respectively view a price during checkout that reflects their chosen configuration for the booking. Our platform is built so that it defaults to standard price values which you can incrementally make more granular based on your strategy. Here is a list of pricing opFew readers

• How can I edit a confirmed booking? Can I still adjust the price?

  You cannot change the price of the room rental, neither in a booking request nor in a confirmed booking. However, you can still change the date and time, add extras and packages and adjust the number of guests in each of the extras/packages. To do this, simply scroll down on the booking page to the item "Adjust booking". If you don't find the right package in the extras, create a new package where you can freely define the title, description and price. You then add this to the booking and it wFew readers

• How do I contact the booker?

  Before the booking is confirmed: The best way to connect with guests is through the messaging tool on our platform. You can find it on the booking page scroll down to “Conversation”. Here you can write a message to the booker which they will receive via e-mail right away. When they respond, you will be directly notified from us via mail. If there is an urgent matter, please contact our operations team and they will assist you in connecting with a guest. Write us an e-mail to:Few readers

• How can I switch to direct booking (auto-confirm)?

  You can switch on/off Automatic Confirmation for each of your spaces separately. Therefore, follow these steps: Edit your space Click on “Availability” in the menu bar Activate or deactivate auto-confirm with the check-box Please note that auto-confirm is always activated by default when you create a new space. Why should I enable auto-confirm? Here are some benefits of auto-confirmation for you: Less hassle → no need to manually track incoming booking requests More bookingsFew readers

• How do I make a reservation for a customer?

  You can make a reservation only for customers who have previously booked with you via the platform. The customer must confirm the reservation for it to be a confirmed booking. Otherwise, it will be non-binding and automatically declined after 3 days, if the customer does not react. When logged in, navigate to the menu bar in the right upper corner, where it says “Bookings”. Here, the drop-down menu folds open, click on “Bookers” On this page you see an overview of all customers thatFew readers

• Where can I set my cancellation policy?

  Where can I set my cancellation policy? You can set your cancellation conditions on venue level: Edit your venue click on “Booking” in the menu bar scroll down to “Policies” . You have 3 options here: Flexible (Recommended). Full refund of fees for cancellation up to 24 hours prior to event Moderate. Full refund of fees for cancellation up to 7 days prior to event, 50% refund of fees for cancellation up to 24 hours prior to event Strict. Full refund of fees for cancellation up to 30Few readers

• Where can I find my invoices (payouts)?

  Log in at spacebase.com/login or deskbookers.com/login Go to “Accounting” in the menu bar at the top right Click on “Payouts” You can then view and download the invoicesFew readers

• What if my space gets damaged?

  The Spacebase platforms are designed to be a peer-to-peer platform that just works with professionalism, easy communication, and trust between all participants. Space providers and bookers rely on these benefits each time they use the service. In the rare incident of disputes between users, the same emphasis on professional communication and trust goes a long way towards reaching a quick and adequate resolution. By booking through the platform, guests agree to cover any damages that they or theiFew readers

Listing Options & Subscriptions

• How can I promote my space and boost my ranking?

  There is a new way to highlight your location and increase visibility on Spacebase: Appear at the top of our search results list for a search request in your city. We offer placement for your location in the first row of our search results, for €590/half-year or €990/full-year. You'll benefit immediately through maximum visibility and improved findability for customers searching for venues in your city. Get more bookings through targeted exposure and stand out from other space providerSome readers

• What is the right listing option for me?

  There are different listing models on Spacebase, depending on the type of space that you would like to rent out with us. Spacebase Standard: Our classic offer for renting out your meeting/ conference rooms. With our ‘Spacebase Standard’ package, registration and listing on Spacebase.com are completely free of charge. There is no contractional binding or any ongoing cost. Only in case of a confirmed booking does our commission model of 20% on the total booking price apply. Pro-Venue:Few readers

• Where can I set up and manage my subscriptions?

  Login to Spacebase Select “Accounting” in the menu bar on the upper right Click on “Subscriptions” in the drop-down menu If you would like to set-up a new subscription, click on “create a new plan”. If you already have a subscription, it will be shown on this page. Here, you can find an overview on start/ end date, price, charges and invoices. You can cancel a running subscription by clicking on the little editing button next to “Auto renewal: On”. If you would like to have someFew readers

Profile Settings

• How can I delete or deactivate a space or a venue?

  You can now easily unpublish your venue yourself, ensuring they’re only visible when you want them to be – no extra steps required. How does it work? Log in: Sign in to your Spacebase account. Go to your venue overview: click the "Edit" button on the venue or space you want to unpublish. Unpublish: Once in Edit Mode, locate the "Unpublish" option. Click it, and your venue will immediately be taken offline. (https://storage.crisp.chat/users/helpdesk/website/759536f511b86c00/scrSome readers

• What is the difference between a Venue and a Space?

  If you want to upload your rooms you need to create a Venue as well as a Space. Please note that you need to add a minimum of one space to get bookings and earn money! The Venue can be seen as a house with multiple rooms in it, those rooms then being the Spaces. Let's say you are renting out a castle - the Venue would then show an overall impression of the whole castle. The Spaces would then represent the rooms you individually rent out within the whole castle. So you would set up an individuaSome readers

• How to integrate and synchronize calendars?

  Adding a calendar to your profile is more time efficient for both you and the customer. By having your calendar linked, potential bookers can get an overview of your space schedule and not lose time booking time-frames that have already been taken or are unavailable. In addition to this, they also save time on unnecessary communication about availability with the Spacebase team, and can complete their bookings in a more direct, efficient way. What are the integration options available? WeFew readers

• How to use my schedule

  If you're managing more than one space you can take advantage of our 'Schedule' view. This view is meant for getting a picture of your spaces availability, leaving the editing to the single space calendar views. You can reach the page from the top navigation bar, then filter the view by venue or by space, (https://storage.crisp.chat/users/helpdesk/website/759536f511b86c00/file-b5jnvowpyx9Few readers

• Where can I find my Space profile and the corresponding Space ID’s?

  You can find your Venues by clicking on the tab "Venues" in the upper right corner. This will take you directly to your created Venues with the corresponding Spaces. The Venue or Space ID is marked with "". You can find the IDs either in your Venue list as shown in the image or in the URL if you edit the Space directly.Few readers

• How do I set-up and price extras for my space?

  Why should you offer extras? Extras such as catering, drinks and coffee & tea will let your venue profile look more appealing to bookers, because they can book everything they need for their event in one place. Bookers will look for and prefer locations that offer the extras they desire - for example coffee, tea and lunch are in high demand for bookers. From our experience, extras can drive up the booking volume and will increase your earnings significantly. Most importantly, Bookers at theFew readers

• How to block days in my calendar?

  1. Directly block days in your Spacebase Calendar To block individual days in your calendar, you first need to go the Spacebase calendar of each Space. You can find an overview of your calendars here. You can also go to your Spaces Dashboard and click on 'Preview' next to the Space you want to change. Below the pictures you see now a button 'Calendar', just click here to go to your calendar settings.Few readers

• How can I update my profile?

  You can find an overview of your venues and spaces in your dashboard. If you're logged in click here to get there directly (for Spacebase). Click on edit next to your Venue or Space depending which one you want to update.Few readers

• How to manually integrate a calendar

  With manual integration, you integrate a calendar using ICS/iCal feed and you can set up one way or two way synchronization. This is suitable if you just need to integrate it one way or for custom implementations. Steps to integrate your calendar into Spacebase To integrate your calendar into Spacebase you’ll need to retrieve the iCal URL address, it contains the unique calendar keys that grants access to the calendar using the customized address. Be aware that you need to make your calendar pFew readers

• How to boost my venue?

  Few readers

• How can I set-up calendar for a multi-room space?

  A multi-room space is a space that can be divided into two or more spaces as illustrated below. This is useful for large spaces that come with hefty booking prices due to their sizes. In this case, it would benefit you as a space provider to offer the space as ‘multi-room’ on Spacebase. You would then be able to rent out either the entire/main space (which should block out the sub spaces) or rent out one or more sub spaces (which should block out the main space). You can find out below the stepsFew readers

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